Terms of Service

Last Updated: July 2025

Welcome to Belcrete. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms apply to all visitors, users, and customers of our website and services.

Company Information

Belcrete is a stone manufacturing company specializing in concrete stone products for construction and landscaping projects. We provide products including but not limited to pool coping, pavers, pilasters, wall caps, steps, and fire pits.

Use of Website

Permitted Use

You may use our website for lawful purposes only, including:

• Browsing our product catalog
• Requesting quotes and information
• Placing orders for our products
• Contacting us for customer support
• Accessing technical specifications and documentation

Prohibited Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our website or servers
• Use automated tools to scrape or collect data
• Impersonate any person or entity
• Transmit viruses, malware, or other harmful code

Products and Services

Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, colors, information, or other content available on our website are accurate, complete, reliable, current, or error-free.

Product Availability

Product availability is subject to change without notice. We reserve the right to discontinue any product at any time. All orders are subject to acceptance and availability.

Custom Products

For custom or special-order products:

• Specifications must be provided in writing
• Lead times may vary based on complexity and current production schedule
• Custom orders may require a deposit or full payment in advance
• Changes to custom orders may result in additional charges or delays

Pricing and Payment

Pricing

All prices are subject to change without notice. Prices do not include applicable taxes, shipping, or delivery charges unless otherwise stated.

Payment Terms

• Payment terms are net 30 days for approved commercial accounts
• Personal orders may require payment in full at time of order
• We accept major credit cards, checks, and wire transfers
• Late payments may result in additional charges and suspension of services

Taxes

You are responsible for all applicable taxes, duties, and fees related to your purchase.

Ordering and Delivery

Order Process

1. Submit your order through our website, phone, or email
2. We will confirm receipt and provide an order number
3. Orders are processed in the order received
4. You will receive updates on order status and delivery

Delivery

• Delivery is available within our service area
• Delivery charges are based on distance and order size
• Delivery dates are estimates and may vary due to weather, traffic, or other factors
• Someone must be present to receive delivery unless prior arrangements are made

Installation

• We provide delivery only; installation services are not included
• We recommend using qualified contractors for installation
• We are not responsible for installation-related issues or damages

Returns and Refunds

Return Policy

• Returns must be requested within 30 days of delivery
• Products must be in original condition and packaging
• Custom or special-order products are non-returnable
• Return shipping costs are the responsibility of the customer

Refunds

• Refunds will be processed within 10-15 business days
• Original shipping charges are non-refundable
• Restocking fees may apply to certain products

Warranty and Liability

Product Warranty

Our products carry a limited warranty against manufacturing defects. This warranty:

• Covers defects in materials and workmanship
• Does not cover damage from improper installation, use, or maintenance
• Does not cover normal wear and tear or weathering
• Is limited to replacement of defective products

Limitation of Liability

To the maximum extent permitted by law, Belcrete shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the specific product
• Claims arising from third-party installation or use

Intellectual Property

Our Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Belcrete and is protected by copyright and other intellectual property laws.

Your Rights

You may use our website content for personal, non-commercial purposes only. You may not reproduce, distribute, or create derivative works without our written permission.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services.

Dispute Resolution

Governing Law

These Terms are governed by the laws of the state where Belcrete is incorporated, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through:

1. Good faith negotiation
2. Mediation (if required)
3. Binding arbitration in accordance with applicable rules

Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Labor disputes
• Supply chain disruptions
• Equipment failures

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Belcrete
Email: info@belcrete.com
Phone: (818) 361-1832
Address: 449 Park Ave #B San Fernando, CA 91340-2525

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Belcrete regarding your use of our website and services.